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A comprehensive step-by-step guide on making purchases at our webstore for a fast and hassle free shopping experience.

~~~~~~~ Register your Account ~~~~~~~
(for new customers)
  • Registering an account with us gives you the advantage of being able to view your order history and keep a record of the preferred address(s) to receive your purchase(s).
   

  • All cells marked with an asterisk are needed details for you to receive your purchases(s) promptly. You only need to provide these details once. If there are any changes to these details subsequently, please login to do an update before you make any new purchase(s).
  • We value your privacy. Please refer to our Privacy Policy.
   
  • Once your Account has been created successfully, you will see this message on screen and receive a ‘Thank you for Registering’ email. You may now begin shopping with us!

 
   
~~~~~~~ To Shop ~~~~~~~
All selling prices are in Singapore Dollars and do not include shipping costs unless otherwise stated.
All measurements are taken when items are laid flat and quantified in inches.
  • Begin browsing at our shop catalog on the left.

  • You may Browse by Collections or Browse by Categories.
   
  • Click on the image to see the specific details of that item. 

 
  • You will find information on the material, the selling price, the measurements and the availability of this item. 
  • Click on ‘Add to Cart’ to buy.
   
  • This is the ‘Shopping Cart’ page listing all the items that you want to buy.
  • Want to buy more? Click on ‘Continue Shopping’ button and you will be directed to our ‘Home’ page.
  • The item(s) you have added to cart will remain in your Shopping Cart until you checkout. Do note item(s) in the Shopping Cart are not confirmed paid purchases until you check out and make your full payment.
  • Ready to make payment? Click on the ‘Checkout’ button and you will be directed to the ‘Checkout’ page.
   
  • The address you have entered in your Account will be the default shipping address.
  • If you want us to send you your purchase to a different address, please click on the ‘Change Address’ button and key in the desired address.
  • Select the mode of delivery. To find out more, please refer to our Shipping Costs and the Delivery Schedule.
  • Click on ‘Continue’ button and you will be directed to our ‘Payment Information’ page below.
   
  • If you have a special coupon to apply against your final bill, you may do so by entering the coupon code now.
  • Select your preferred payment mode.
  • If you have a special comment on your order for example to request for gift wrap, please state your comment(s) in the space provided.
  • Click on ‘Continue’ button and you will be directed to our ‘Checkout Confirmation’ page below.
   
  • If you have forgotten to apply your coupon earlier, this is the last chance to do so.
  • Do check through all details displayed on this page. We will rely 100% on all the information provided here to process your order(s).
  • Click on ‘Confirm Order’ button to proceed to make your payment.
  • For Singapore Shoppers, if you have opt to pay via bank transfer, you will receive an email shortly stating the bank account to transfer your payment to.
  • If you have chosen to pay via Paypal, you will be directed to the secured Paypal page below.
   
  • You do not need a Paypal account to pay us via Paypal.
  • Click on ‘Continue’.
  • You will be directed to the next page (below) to enter your card details. Please rest assured we do not keep any of these card details in our database.
   
  • After entering all the required information above, click on ‘Review Order and Continue’ button and you will be directed to the ‘Pay Now’ page below.
   
  • Click on ‘Pay Now’ button to proceed with payment.
   
  • Once payment has been made successfully, you will receive a receipt ID generated by Paypal.
  • Please print a copy of the receipt for your own reference.
  • The same set of information will be emailed to you.
  • Click on ‘Return to Queenbels’.
   
  • You will be directed back to our webstore.

  • Click on ‘Continue’ to continue shopping.
  • Or you may logout of your Account.
   
  • Please logout of your Account when not in use.
   
   
~~~~~~~ Manage Your Account ~~~~~~~


  • You may re-login to update/edit your Account details to keep your details current. This is very important as we will rely 100% on the information provided here to process your order(s) and send you your purchases(s).